Archives: FAQs

What do I do if I am sick?

Massachusetts has developed an online tool to help residents assess their symptoms and find the right care. Access the free tool at buoy.com/mass.

What is “Flattening the Curve”?

“The idea is to increase social distancing in order to slow the spread of the virus, so that you don’t get a huge spike in the number of people getting sick all at once. If that were to happen, there wouldn’t be enough hospital beds or mechanical ventilators for everyone who needs them, and the … Continued

What is Social Distancing

“Social distancing is deliberately increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19. Other examples of social distancing that allow you to avoid larger crowds or crowded spaces are: Working from home instead of at the office Closing schools … Continued

I have extra PPE, where can I donate?

PPE Donations can be delivered to the main entrance of Holyoke Medical Center, Monday – Friday, 8 a.m. – 6 p.m. If you call 413.534.2500 when you arrive, a team member will go out to your car to collect the donation from you. Learn more Massachusetts has launched a website for volunteers and donations of … Continued

Where can I find meals?

Students will be able to pick up breakfast and lunch at the front doors of Donahue, Holyoke High School North, Kelly, Lawrence, and Sullivan Schools from 8:30 a.m. to 12:30 p.m. Kate’s Kitchen is providing to-go meals in the parking lot of 56 Cabot Street, Holyoke from 12:00 – 2:00 pm and Margaret’s Pantry is … Continued

Should I be worried about my utilities during this crisis?

Please contact HG&E by calling (413) 536-9300 or visit www.hged.com for the most up-to-date information related to your utility service.

My garbage/recycling was not picked up, what should I do?

Occasionally a resident’s trash/recycling is overlooked and we miss picking it up. If this situation occurs, simply call the Department of Public works at 322-5645 as soon as you notice. We will send someone back out as soon as possible. We apologize for any inconvenience this may cause you.

How do I find my trash and recycling pickup day?

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