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Please be advised that City Hall offices will be closed on Wednesday, December 25th, in celebration if the Christmas holiday

Archives: FAQs

How Do I File a Claim Against the City?

If you incurred damages or injuries caused by roadway and sidewalk defects or potholes within city limits and are seeking reimbursement or were involved in a collision with a vehicle owned or leased by the city, please call the Clerks Office to file and submit your form.

How can I get a copy of a vital record such as my birth certificate?

Are you looking for a copy of your birth certificate, marriage license or a death record? The City Clerk’s Office is the place to go. The City Clerk records and preserves original birth, marriage and death records for the City of Holyoke, providing the basis for the Commonwealth’s Central Vital Registration System. We now offer two … Continued

How can I get information of my property?

The City of Holyoke provides residents and businesses the ability to access property field cards, official tax maps, ownership information, and property valuations. You can find this information through our online Property Viewer or https://holyokema.mapgeo.io/

Where do I find the most up-to-date info for Mass?

Massachusetts has created a Covid-19 webpage which has recordings of press conferences, posted updates and press releases, reports, and daily case numbers (updated at 4 p.m. each day). The reports include positive case numbers by county, town, and by hospital. We recommend this as the most accurate source of info on Covid-19 in Massachusetts.

How can I get notices such as parking bans and emergency notifications?

Get notified regarding Emergencies and other important community news by signing up for our Notification System. The City of Holyoke’s notification system provides critical information quickly in a variety of situations, such as severe weather and parking bans, unexpected road closures, missing persons, and evacuation of buildings or neighborhoods. To subscribe please visit https://member.everbridge.net/453003085611624/ov Register … Continued

How do I report brown/discolored water?

The Holyoke Department of Water Works is constantly monitoring and testing the quality of Holyoke’s drinking water. The safety and quality of Holyoke’s tap water is our top priority. Please call 413-536-0442 to report any irregularities.

How can I get a vital record such as a birth certificate?

The City Clerk records and preserves original birth, marriage and death records for the City of Holyoke, providing the basis for the Commonwealth’s Central Vital Registration System. Head over to their page for more information or call them directly at 413-322-5520

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