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Please be advised that City offices will be closed on Monday, January 20th, in observance of the Martin Luther King, Jr holiday.

Attention Holyoke residents, the current regular parking ban will conclude on Tuesday, January 21, 2025, at 8am. Please be advised that starting at 8am on January 21, a reverse parking ban will be enforced, prohibiting parking on the EVEN side of the street and on cul-de-sacs until further notice. Thank you for your cooperation.

Atención residentes de Holyoke, la actual prohibición de estacionamiento concluirá el martes 21 de Enero del 2025, a las 8am. Les informamos que a partir de las 8am del 21 de Enero, comenzará una prohibición de estacionamiento inversa, prohibiendo estacionarse en el lado PAR de la calle y en las calles sin salida hasta nuevo aviso. Gracias por su cooperación.

Welcome to the Holyoke Department of Public Works, your trusted partner in managing your sewer bill payments. We offer multiple convenient payment options to ensure a hassle-free experience for our valued customers.

 

1. Pay Online

For the utmost convenience, we provide an easy and secure online payment option. Simply click on the following link: Online Payment Portal. Through this portal, you can access your recent transactions, view current and past monthly payments, and utilize our secure Check-free service.

 

2. Pay by Mail or In Person

If you prefer traditional methods, you can send your payment to our DPW Office or visit us in person at:

Holyoke Department of Public Works
63 N. Canal Street
Holyoke, MA 01040

 

3. Questions About Your Bill

Should you have any inquiries or concerns regarding your bill, our dedicated team of Principal Account Clerks is here to assist you. You can reach them at 413-322-5645.

 

4. Delinquent Charges

Please note that all charges or bills must be settled upon receipt. Payments not made within forty-five (45) days from the billing date on your bill will be considered delinquent. Delinquent accounts are subject to an annual interest charge of 14%, as per Massachusetts General Law Chapter 40, Section 21E, and the City of Holyoke Late Payment Ordinance. Ensure that payment reaches the Holyoke Department of Public Works before the past due date to avoid these charges.

 

5. Shut Off for Non-Payment of Charges

In the event of non-payment, water service may be discontinued for delinquent sewer accounts if payment is not received within thirty (30) days from the issuance of a final payment notice. Please be aware that a demand fee of fifty ($50) dollars may apply, separate from any potential termination of water service. Additionally, the Holyoke Water Works reserves the right to charge a water shut-off/turn-on fee of One Hundred ($100) dollars.

 

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