Veterans

The Department of Veterans' Services assists veterans in the community learn about, apply for, and in some cases, receive benefits by furnishing information, advice and assistance to veterans and their dependents enabling them to procure the benefits to which they are or may be entitled relative to employment, vocational, or other educational opportunities, hospitalization, medical care, pensions and other veteran benefits. Veterans Services also helps veterans and dependents apply for a range of other programs including VA, Social Security, and SNAP (Supplemental Nutrition Assistance Program) benefits.

VETERANS BILL OF RIGHTS

M.G.L. ch. 115 and 108 CMR (Code of Massachusetts Regulations)

You have a right to:

• File a written application for veterans' benefits at any time. You can insist upon this right, even if told that you are not eligible. 108 CMR 4:02 (1)
• Receive assistance from your local veterans' agent in completing your application (M.G.L. ch. 115, s. 3)
• Receive a full explanation of the services and benefits available under M.G.L. ch. 115, as well as other available benefits
• Receive a written notice and explanation of the approval or denial of your application for benefits (108 CMR 8.02)
• Be treated with dignity and respect and to receive accurate, courteous, and timely service
• Appeal and request a hearing if you disagree with any action taken in your case [108 CMR 8.07(1)]
• Expect confidentiality; personal information will not be collected or used except for the purpose of determining your eligibility for benefits (M.G.L. ch. 40, s.51)
• Receive fair and equal treatment without regard to sex, race, religion, handicap, ethnicity, or national origin (M.G.L. ch. 151B, s.3)
• Preference in public employment (M.G.L. ch.31, s.12, 26, 28 and ch. 41, s.112.)